Skip to content

Shipping Information

Unfortunately we have to warn you to Expect delays due to Royal Mail strike action . We apologise for these unavoidable delays . 

Strike action is planned for 24th , 25th , 30th November & 1st December. 

No collections take place so although we process the parcels , we can't have them collected. Please allow extra time for delivery.

Click & collect available from Jennymount Business Park , Belfast

* Orders placed after 12pm on Friday will not be processed and dispatched until Monday at the earliest. On bank holiday weekend it will be TUESDAY before orders can be dispatched*

DHL parcel information

Orders placed with DHL cannot be delivered at the weekend due to it not being a working day for DHL.

Orders placed on Thursday will be delivered on Monday* , Friday orders will be delivered on Tuesday*. Subject to delays with DHL we are not responsible for late shipping if dispatch date has been achieved.

Due to the nature of our store being a wholesale/retail store for the hair & beauty industry our shipping is calculated at checkout and charged on a weight based system.

Discount codes or promotional vouchers cannot be applied after an order has been placed .

Royal Mail delivery information 

*Tracked 24hr Delivery Royal Mail - £5.99 (0-2KG weight)

If order is received before midday (12pm) Monday - Friday this will usually be dispatched the same day , subject to the item being in stock from our main sorting store. If the item is not available it will be dispatched the next working day. This shipping option should normally be delivered 24 hours from dispatch .

  

*Tracked 48hr Delivery Royal Mail (0-2KG weight) £3.99

If order is received before midday (12pm) Monday - Friday the order should be processed & dispatched within 1-2 Working Days and usually delivered within 48 hours from dispatch. Subject to delays with Royal Mail , we are not responsible for late delivery if dispatch date has been achieved by Franklins.

 

*DHL  TRACKED & SIGNED Delivery (0.1 KG- 30 KG Weight ) £8.00

Processed & Dispatched within 1-2 working days followed by delivery within 24hrs of dispatch for Northern Ireland postcodes. 2 working days for mainland England, Scotland, Wales postcodes. Orders made after cut off on Wednesday will be dispatched on Thursday & delivered on Monday , Orders made on Friday will be delivered on Tuesday. Subject to delays with DHL , we are not responsible for late delivery if dispatch date has been achieved by Franklins.

 

*DHL HEAVY / BULKY ITEMS TRACKED & SIGNED  Delivery  (30 KG - 100 KG Weight ) £25

Dispatched within 1-2 working days delivered within 24hrs of dispatch for Northern Ireland postcodes. 2 working days for mainland England, Scotland, Wales postcodes. Orders made after cut off on Wednesday will be dispatched on Thursday & will be delivered on Monday , Orders made on Friday will be delivered on Tuesday. Subject to delays with DHL , we are not responsible for late delivery if dispatch date has been achieved by Franklins.

If you refuse a shipment from Franklins or do not take the necessary steps to collect your parcel after delivery has been attempted to your delivery or redelivery address you are responsible for the original shipping costs / charges . This amount will be deducted from the refund total you will be receiving. 

REPUBLIC OF IRELAND

*DPD shipping cost £12 or euro equivalent . Dispatched within 1-2 working days and delivered the next day from dispatch (0.1 KG- 30 KG WEIGHT)

*DPD Heavy & Bulky items . Dispatched within 1-2 working days and delivered the next day from dispatch(30 KG - 100 KG)  £25.00


FOR SOME ITEMS YOU MAY BE CONTACTED BY US TO ARRANGE ALTERNATE SHIPPING METHODS. (FLAMMABLE ITEMS CANNOT BE POSTED TO UK DUE TO TRAVEL RESTRICTIONS)